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COVID-19 FAQS and Resources

As the administrator of your health benefits account, Trustmark Health Benefits is committed to supporting community efforts to minimize the spread of COVID-19 while still providing you with the caring, responsive service you expect. Look to this page as a resource for your questions about COVID-19 and your benefits plan.

Frequently Asked Questions

Q: Is Trustmark closed during this time?

A: No. Trustmark is open. We have implemented our work-from-home plan to enable as many of our associates as possible to work from home, including all customer service representatives. For those associates whose role requires that they work at an office location, we’re using thorough cleaning, screening, and social distancing practices. Our plan minimizes the risk to our associates and ensures that we continue to support you during this time of need. 

Q: The government has passed laws about COVID-19 and healthcare benefits. How do these laws affect my benefits?

A: The federal government passed the following laws:
  • Families First Coronavirus Response Act (FFCRA), passed on March 18, 2020
  • Coronavirus Aid, Relief and Economic Security Act (CARES Act), passed on March 27, 2020 
Here are some things to know about these laws:
  • Individuals will have access to benefits for COVID-19 testing, if needed, at no cost. Additionally, prior authorization and medical management requirements will be waived for COVID-19 testing. 
  • Once a COVID-19 vaccine is developed and recommended, all costs for the vaccine will be covered. This requirement will go into effect 15 business days after the U.S. Preventive Service Task Force rates it an “A” or “B” or after it is recommended by the Advisory Committee on Immunization Practices of the CDC.
  • All telemedicine copays and prior authorization requirements will be waived for visits relating to COVID-19 testing. A health savings account-eligible high-deductible health plan is allowed, but not required, to pay for a non-COVID-19 related telemedicine visit before the deductible is met. 
  • FSA/HRA/HSA payments for over-the-counter medications and feminine hygiene products. A prescription is no longer needed for reimbursement, but be sure to save your receipt. This change is effective for eligible purchases made after January 1, 2020.
     
    Please allow time for these changes to be reflected at your local retailers. If you are not able to use your debit card at the time of purchase, you should manually submit your claim to the Trustmark Benefits Spending Account team for reimbursement via check or direct deposit.
     
    How to submit a claim for reimbursement – 
     
    Submit online at myTrustmarkBenefits.com or by using the myTrustmarkBenefits Accounts mobile app

    Email your paperwork to: flexHB@trustmarkbenefits.com
    Fax your paperwork to 866.514.8287
    Mail your paperwork to:
    Trustmark Health Benefits 
    PO Box 2968
    Clinton, IA 52733

Q: For COVID-19 testing, do I have to worry about staying in my network? 

A: No. COVID-19 testing must be available to you at no cost whether the provider doing the testing is in-network or out-of-network. 

Q: What if I am charged for COVID-19 testing, including deductibles, copayments, and coinsurance? 

A: You will be reimbursed and/or your deductibles adjusted by your health benefit plan.  

If you have Teladoc (telemedicine) and were charged a consult fee for a telehealth visit that resulted in COVID-19 testing, you will be reimbursed via a check sent to your home for the amount of the consult fee. 

Reimbursement for such consult fees applies to COVID-19 telemedicine visits occurring between March 18, 2020, and December 31, 2020. We will provide updates if there are changes to this end date.‚Äč 

Q: Will there be additional laws passed regarding COVID-19 and my health benefits?

A: Potentially. We’re keeping a close eye on all the federal and state announcements to make sure we’re up-to-date. Bookmark this page to find the latest information. 

Q: Where can I get more information about COVID-19? 

A: For more information about COVID-19, please visit the CDC website.
 
As news of the coronavirus COVID-19 continues to come in, it is helpful to remember there are some simple, effective things we can all do right now to protect ourselves and those around us.

April 7, 2020 Update:
  • Follow all stay-at-home orders in effect in your state. Even if you aren’t under a specific stay-at-home order, try to avoid going into public as much as possible. Check your state’s orders here.
  • The CDC now recommends everyone wear cloth face coverings in public. Learn more from the CDC, including how to make your own face covering at home.
Download our prevention tips to help you and your loved ones remember the steps to help stay healthy.
 

Other Prevention Information:
  • If you are sick visit the CDC for their recommendations.
  • When possible, avoid contact with sick people.
  • Clean and disinfect surfaces which are often touched, such as cell phones, keyboards, and doorknobs.
  • Avoid touching your face, eyes, nose, and mouth with unwashed hands.
  • Wash your hands frequently, with plenty of soap and water, for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer.
  • Sneeze or cough into tissues, then throw them away. If a tissue is not available, cough or sneeze onto your upper sleeve, but never your hands. Wash your hands afterward. 
The CARES Act, was signed into law on March 27th. Learn how CARES can support you during the COVID-19 pandemic by downloading our informational one-sheet.
 
CARES flyer
DOWNLOAD FLYER
 

myTrustmarkBenefits Online Portal 

Our secure online portal lets you access your benefits and claims, view your EOBs, manage and pay your medical bills, and more – all from your phone, tablet,
or computer.
 
portal

Visit www.myTrustmarkBenefits.com to log in or register.